Trust
Weight Freeze, backed by an SLA — not a promise
Weight-discrepancy charges are how aggregators quietly claw back margin: reweigh the parcel, bill the difference 15–25 days later, outside their own dispute window, at ₹500+ a time. We shut that down.
Try it live
Watch a surprise weight charge die
Couriers reweigh parcels and bill the difference weeks later. Move the slider to when the charge is raised — past the 7-day line, the SLA auto-waives it. It's a rule in the ToS, not a favour.
Courier tried to bill
₹500
Raised 12 days after delivery — outside the 7-day window, so it's waived automatically. You pay ₹0. No ticket, no argument.
Clawback prevented every month
₹30,000
Assuming ~3% of 2,000 orders get a ₹500 reweigh. With Weight Freeze that line item is ₹0.
Illustrative — the 7-day auto-waive is a real rule in the Terms of Service.
The problem today
Surprise weight charges landing weeks after delivery, an impossible dispute process, and no evidence trail — merchants just eat it.
How ShipFlux solves it
Dimensions freeze at booking. Disputes are auto-filed with courier photo evidence on your behalf, and any charge raised more than 7 days after delivery is auto-waived — a hard rule written into the terms of service.
Locked at booking
Weight and dimensions are captured when the label is generated.
7-day SLA
Charges raised after 7 days post-delivery are auto-waived. In the ToS, on the pricing page.
Auto-filed disputes
We assemble the evidence bundle and file with the courier for you.
Full trail
Every charge and waiver is logged against the shipment.
How it works
Weight frozen
Declared dimensions are locked the moment the label prints.
Charge raised
If a courier reweighs and bills a difference, we catch it automatically.
SLA check
Raised more than 7 days after delivery? It's auto-waived, no ticket needed.
Evidence dispute
Within the window, we file the dispute with photo evidence for you.
A worked example
A merchant shipping 2,000 parcels/month at a typical ₹500 discrepancy on even 3% of orders faces ₹30,000/month in surprise charges. With Weight Freeze and the 7-day auto-waive, that line item goes to zero.
ShipFlux vs Shiprocket
Full comparison →| Capability | ShipFlux | Shiprocket |
|---|---|---|
| Weight Freeze at booking + dispute SLA | Partial | |
| Weight charge raised >7 days after delivery auto-waived |
Common questions
We freeze the declared dimensions at booking and require courier photo evidence for any dispute — the burden is on them, not you.
Yes, it's a hard rule in our terms of service, not a support-desk favour.