Buyer experience
Branded tracking that cuts WISMO to a trickle
'Where is my order?' is 30–50% of support tickets, and the incumbents' ugly aggregator-branded tracking page leaves your buyer guessing. Yours should carry your brand and answer before they ask.
Try it live
The page your buyer refreshes ten times
"Where is my order?" is 30–50% of support tickets. Advance the shipment and watch a branded page — plus a WhatsApp nudge — answer the question before they ask it.
Shipment status
~0
WISMO tickets/day reclaimed by answering before they ask
Your Store
track.yourstore.com
Order #YS-48213
In transit
Est. delivery
Tomorrow, 6 PM
- ✓
Order booked
Shipping label created
- ✓
Picked up
Courier has your parcel
- 3
In transit
Moving to your city hub
- 4
Out for delivery
Arriving today
- 5
Delivered
Left at your doorstep
WhatsApp to buyer: In transit — arriving soon 🛣️
The problem today
WISMO tickets flooding support, a generic tracking page that erodes your brand, and buyers left anxious at the most important moment post-purchase.
How ShipFlux solves it
A branded tracking page plus proactive WhatsApp/SMS notifications — shipped, out-for-delivery, delay alerts — turning the most-visited post-purchase page into a brand touchpoint and a support-cost saver.
Your brand
Logo, colours and domain on the page buyers visit most.
Proactive alerts
WhatsApp/SMS updates at every milestone, including delays.
Canonical timeline
One consistent tracking story across every courier.
Marketing surface
Room for offers, recommendations and review capture on delivery.
How it works
Shipment moves
We ingest tracking events from every courier into one timeline.
Buyer notified
Proactive WhatsApp/SMS at shipped, out-for-delivery and on delays.
Branded page
They land on your tracking page — your logo, your domain.
Fewer tickets
They stop asking 'where is it', so support volume drops.
A worked example
A store getting 100 support tickets a day with 40% WISMO can reclaim ~40 tickets daily just by answering 'where is my order' before it's asked — freeing support to handle real problems.
Common questions
Yes — the tracking page carries your logo, colours and domain, not ours.
Proactive WhatsApp/SMS notifications at each milestone, so they rarely need to ask.