Trust center
Our commitments, in writing
Trust is the one thing incumbents can't easily copy — their margins depend on the opacity we removed. Here's everything we hold ourselves to.
Weight-dispute SLA
Any weight-discrepancy charge raised more than 7 days after delivery is auto-waived. Written into the terms of service.
COD remittance D+2
Two-day remittance as standard, with a per-shipment countdown and an auditable double-entry ledger.
All-inclusive rates
ODA, fuel and volumetric are resolved before the label. The quote is the invoice.
Open data, no lock-in
Full export APIs and webhooks for everything. Your data is never held hostage.
No pay-to-rank
Courier recommendations are explainable and based on performance — never paid placement.
Reason-coded debits
Every wallet debit links to a shipment and a reason code you can audit.
Reliability you can verify
We publish our uptime and incident history — because "trust us" isn't a commitment.
- >99.9%
- webhook delivery success target
- HMAC
- signed webhooks, with replay
- Public
- live status page & incident history
Incident history
No customer-impacting incidents to date. When one happens — and for any platform, eventually one will — we'll post a plain timeline and root cause here and on the status page. We'd rather show an honest record than a suspiciously perfect one.
Founding customers
Try us with everything to gain and nothing to lose
Start free, keep full export access from day one, and get founder-led onboarding. If we're ever not the best fit, your data walks out the door with you.