RTO defense
We don't sell shipping. We sell fewer returns.
A merchant doing 3,000 COD orders a month at 30% RTO loses lakhs. That's a P&L conversation, not a price-per-500g one — and nobody else offers this self-serve.
- Delhivery
- Xpressbees
- and more on the way
Four levers, working before the parcel ships
Each is a proven RTO-reduction technique. We automate all four and wire them into your ops — grounded in the shipped ndr_rto module.
WhatsApp / IVR COD confirmation
Confirm the order before pickup. Removes fake and impulse COD orders from the pipeline.
10–30% RTO reduction
Automated NDR outreach within 4 hours
WhatsApp reaches the buyer at a 98% open rate; they pick reattempt, address fix, or reschedule.
rescues 30–40% of failed deliveries
COD → prepaid nudge
A small incentive at confirmation converts risky COD orders to prepaid — which almost never RTO.
15–30% of COD converts
Fake-attempt detection
NDR remark cross-checked against buyer confirmation; “never attempted” is auto-disputed with the courier.
recovers otherwise-lost deliveries
The number that renews subscriptions
“RTO saved this month” — right on the dashboard
Every merchant sees the rupees they kept, not a vanity chart. When renewal comes up, the ROI isn't a debate — it's a running total.
RTO saved this month
₹0
0
orders rescued
30%→20%
RTO rate
0%
WhatsApp open rate
Illustrative dashboard widget.