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ShipFluxby eTechCube

Legal

Service Level Agreement

The commitments we hold ourselves to — in writing, not as a support-desk favour.

Last updated 1 Jul 2026

Weight-dispute auto-waive

Any weight-discrepancy charge raised more than seven (7) days after delivery is automatically waived. Disputes within the window are auto-filed with courier photo evidence on your behalf.

COD remittance

COD is remitted D+2 as standard, tracked with a per-shipment countdown and an auditable double-entry ledger.

Webhook delivery

We target >99.9% webhook delivery success, with automatic retries, a dead-letter queue, and one-click replay.

Uptime & status

Platform uptime and incident history are published on our public status page.